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Problem report

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Have you experienced a problem accessing the eCentre from different locations or at certain times? Please refer to the checklists for access from school and non-school locations to determine if the problem relates to your local computer settings or username.

If you still experience a problem after reviewing your settings, please fill in as much of the form below as you are able. Each incident you report helps us make the eCentre a more reliable website.


Please enter your email address so that we can contact you.

The time the incident occurred, as accurately as you can manage

Your physical location when the incident occurred.

What were you doing when the error occured? For example, had you just opened your browser? Or were you moving from one page on the eCentre to another?
Exact error message
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Please paste in a copy of the error page or pop-up message window

Please enter the username you were trying to use to access the eCentre (eg. "SCHOOLS\my.username" or "my.username@education.tas.gov.au"

Web address or desciption of the page you were trying to access (eg. http://www.ecentre.education.tas.gov.au/Support/default.aspx or "Teacher laptop support workspace home page")

The network name of your PC (This can be found by right-clicking on "My Computer", choosing "Properties" and looking at the "Computer Name" tab. Be sure to copy the "Full computer name" not the "Computer description").

For example, Windows XP

For example, Internet Explorer

In Internet Explorer, your proxy settings can be found in the "Tools" menu, under "Internet Options" by going to the "Connections" tab and clicking on the "LAN settings" button (or your dial-up connection if using a modem). Please tell us what is ticked (there may be more than one thing) and what the values in the boxes are.

Would you like us to contact you regarding this specific incident?

Thank you for taking the time to complete this form

This page has been produced by the Department of Education

Questions concerning its content may be directed by email to ServiceCentre@education.tas.gov.au or telephone 1800 816 057.

This page was last modified on 9th March 2009. The URL for this page is: http://www.education.tas.gov.au/school/educators/resources/ecentre/problem.

You are directed to the disclaimer and copyright notice and a Personal Information Protection statement governing the information provided.