Sometimes concerns and misunderstandings can arise at school that are best addressed as quickly as possible. The following process is to help you approach the school if you are concerned about something that is happening or has happened.

Aim for Resolution at School Level

Step 1 First talk to the class teacher, grade supervisor and/or the school.

Step 2 Clearly document your grievance and the resolution you are seeking. Keep records of all contact with your school about the matter.

Step 3 Request another meeting with your school principal and attempt to resolve the matter at this level.

If not resolved

Step 4 Contact the Manager School Support in your Learning Service. Provide clear documentation of your attempts to resolve this matter.

Step 5 The Manager School Support will work to resolve the grievance with you.

Step 6 Contact Tasmanian State School Parents and Friends Inc for advice or guidance if the grievance has not been resolved and you wish to explore your options.

If after following the procedures above, the grievance remains unresolved, you can request the department (through your Learning Service General Manager) to arrange for an independent mediator to assist in reaching a resolution.

If the grievance directly relates to the General Manager, contact the Principal Policy Analyst, Strategic Policy and Performance (03) 6233 7500, who will organise for another General Manager to arrange an independent mediator.