Contacts

Central Office Location and Addresses

Postal Address: GPO Box 169 Hobart Tas 7001

Department General Enquiry Phone Line

Telephone: 1800 816 057

Deaf, hearing-impaired or speech-impaired customers

Contact us through the National Relay Service
Email: ServiceCentre@education.tas.gov.au
Website: www.education.tas.gov.au

Office Hours

9.00 am to 5.00 pm Monday to Friday

Student Financial Assistance

Postal Address: GPO Box 169, Hobart Tasmania 7001
Telephone: 1800 827 055
Facsimile: (03) 6173 0315
Email: stas@education.tas.gov.au

Official Directory of the Tasmanian Government

• Government Directory Service (GDS)

Business unit contact details: [External Links to the GDS]

• Office of the Secretary
• Learning
• Support and Development
• Strategy and Performance
• Corporate and Business Services
• Ministerial Services
• Office of Tasmanian Assessment, Standards and Certification
• Teachers Registration Board

School Directory

• A-Z listing of government schools in Tasmania including contact details.

Distribution of materials to schools

Information for external organisations wishing to distribute information items to schools.

The Department will distribute information items to schools on behalf of external organisations if they

• have direct educational value
• have a clear community or health benefit
• are non-political
• are not advertising material.

Where possible, material is distributed by email through the Infostream service. Submission guidelines include details of allowable formats and distribution to government and non-government schools.

Good news

You can tell a good news story about your school or Child and Family Learning Centre (CFLC) by emailing communications@education.tas.gov.au. Please include contact and story information, as well as images, in your email. You also need to complete a Photo Consent Form.

Enquiries

If you have a question about schools or CFLCs you can:

• See the parent and carer tab on the Department of Education website.
• Call the school or CFLC.
• Fill out an online Enquiry Form

If you require further information contact Learning Services Northern Region or Learning Services Southern Region.

Complaints

We aim to answer complaints in an accountable, transparent, quick, and fair way. For more information read the Making a Complaint factsheet and Complaints Management at a Glance. For complaints about schools and CFLCs use the below three stages:

Early Resolution Stage

The first step is to take the complaint to your school or CFLC. This might mean talking to a teacher or other staff member.  If the complaint is not resolved, you can then make a time to speak to the Principal. A complaint can also be made by filling out an online Complaint Form – Early Resolution.

Internal Review Stage

If you are not happy after the Early Resolution Stage, you can ask for an Internal Review by Learning Services by filling out the online Internal Review Form. 

External Review Stage

If you are not happy after the Internal Review you can contact Ombudsman Tasmania (phone: 1800 001170).

Behaviour expectations

If you have made an enquiry or complaint you should cooperate with the process, be respectful and act in good faith at all times. For more information refer to Enquiry and Complaint Behaviour Expectations.