Technology Support

Schools will continue to support students with technology problems while Learning at Home. The resources on this page are available to help resolve common IT problems and support learning in a safe and respectful online environment.

Helpful tips

If you are experiencing a technology problem a good place to start would be to try these helpful tips:

• Make sure all cables are properly plugged in.
• Restart your computer.
• Check your home internet is currently working on a different device such as a phone.
• Ensure you have connected your device to your home internet.

If you still have problems after referring to the articles below please contact your School for help.

How to

• Connect to my home Wifi (PDF, 257KB)
• Logon to a school device at home (PDF, 469KB)
• How do I reset my password (PDF, 150KB)
• Access Office 365 Email OneDrive (PDF, 210KB)
• Setup Outlook on my iPad iPhone (PDF, 152KB)
• Access Canvas on my Phone (PDF, 218KB)
• Get help within Canvas (PDF, 117KB)
• Set up a Headset in Teams (PDF, 244KB)
• 3 Tips if you think your computer is infected (PDF, 105KB)
• 6 Easy Tips for good Computer Security (PDF, 212KB)
• How to access Zoom meetings (PDF, 177KB)

Canvas

Canvas is an online learning tool for the Department. If you are interested in finding out more please visit our Canvas Resources and Support page.

Safety Online

• Parent Brochure: Online Safety (PDF, 255KB)
• The Office of the Children’s eSafety Commissioner (external website)
• Cyberpass (external website)

Connecting to the NBN – things to consider when selecting an NBN service

If you don’t currently have an internet connection and are thinking about connecting to the NBN it can be a daunting exercise, having to understand the type of NBN technology in your area, which Retail Service Providers (RSPs) to use.  To assist you with this it is best that you discuss with family and friends who are already connected to the NBN how they arranged their connection.  A things to consider document has been created to assist you with this process.

NBN Support for those Students without Internet at Home

To help Australians respond to the COVID-19 pandemic, NBN Co is providing up to $50 million to assist phone and internet providers to support low-income family households with school-aged children who do not currently have an active NBN connection at home.

This funding will help phone and internet providers create more affordable offers to connect eligible families

during term two of school.  More than 20 phone and internet providers nationwide have agreed to participate in this program.

The assistance period runs from 1 April 2020 to 30 September 2020. Each phone and internet provider has their own pricing structure and may still charge a fee for monthly access, data costs and account set up fees.

Phone and internet providers that are ready to connect customers as of 1 May 2020 are:

Activ8me – 132 288

Aussie Broadband – 1300 880 905

IPSTAR Broadband – 132 800

SkyMesh – 1300 759 637

Superloop – 1800 101 210

Southern Phone – 131 464

Flip Connect –  1300 354 788

Full details re the NBN support are in can be found  on the NBN Co Website